Fast & Reliable Delivery Across Pakistan

At 11:11 Secret Skincare, we know how exciting it is to receive your skincare essentials. That's why we partner with trusted logistics providers to ensure your order arrives safely, quickly, and in perfect condition. We deliver to all major cities and regions across Pakistan.

This policy outlines everything you need to know about our shipping process, costs, delivery times, and more. If you have any questions, our support team is always here to help.

Order Processing Time

We know you're eager to start your skincare journey, so we work hard to get your order ready as quickly as possible.

• Standard Processing: Most orders are processed and dispatched within 24–48 hours (Monday–Saturday).
• Same‑Day Dispatch: Orders placed before 1:00 PM PKT are processed the same day (subject to product availability).
• Weekends & Holidays: Orders placed on Sundays or public holidays are processed on the next business day.
• Custom or Pre‑Order Items: May require 3–5 additional business days for processing. You will be notified of any delays.

You will receive a confirmation email with your tracking number as soon as your order leaves our warehouse.

Delivery Options & Estimated Times

We offer flexible shipping options to suit your needs. Estimated delivery times are calculated from the date of dispatch.

• Standard Delivery (Nationwide): 2–5 business days – Currently Delivering in Karachi, Lahore, Islamabad, Rawalpindi.
  
• International Shipping: 7–14 business days – we ship to select countries (customs clearance may add extra time).

Shipping Costs

We believe in transparent pricing. Our shipping fees are calculated based on your location, order weight, and selected delivery method.

• Free Standard Shipping – On all orders above PKR 3,333 or Advance Payment.
• Standard Shipping – Flat rate of PKR 280 for orders under PKR 3,333.
  
• International Shipping – Calculated at checkout based on destination and package weight.
• Cash on Delivery (COD) – A nominal handling fee of PKR 280 applies to all COD orders.

All shipping costs are clearly displayed at checkout before you confirm your order, so there are no surprises.

Track Your Order

We want you to know exactly where your order is at all times. Once your package is dispatched, you will receive:

• Email Confirmation – with your unique tracking number and a direct link to track your shipment.
• SMS Notification – with tracking details sent to your registered mobile number.
• Real‑Time Updates – including pickup, in‑transit, out‑for‑delivery, and delivered status.

If you haven't received your tracking details within 48 hours of placing your order, please contact our support team and we'll resolve it promptly.

Cash on Delivery (COD)

We offer Cash on Delivery for customers who prefer to pay upon receipt. Here's what you need to know:

• Availability: COD is available nationwide for orders up to PKR 25,000.
• Verification: Our courier partner will call to confirm your order before dispatch. Please ensure your contact details are correct.
• Payment: Please have the exact amount ready when your package arrives. Our delivery partner does not carry change.
• Rejected Packages: If you reject a COD package without a valid reason, you may be charged a restocking fee of PKR 250 on future orders.

If you have any concerns about COD, our support team is happy to assist.

International Shipping

We are proud to serve skincare lovers around the world. For international orders, please note:

• Delivery Times: 7–14 business days, depending on destination and customs processing.
• Customs & Duties: International shipments may be subject to import duties, taxes, and customs clearance fees. These are the responsibility of the buyer and are not included in our shipping charges.
• Restricted Items: Some products may have shipping restrictions to certain countries. Please check with our support team before placing an international order.
• Returns: International returns are subject to our Returns Policy. Customers are responsible for return shipping costs and any customs fees.

For any questions about international shipping, please email us at contact@1111secret.com – we'll guide you through the process.

Damaged or Lost Packages

We take great care in packaging your products to ensure they arrive in pristine condition. However, if something goes wrong during transit, we're here to help:

• Damaged Items: Please inspect your order upon delivery. If you notice damage, accept the package and immediately take photos of the box and contents. Contact us within 48 hours of delivery to initiate a claim.
• Lost Packages: If your tracking shows "delivered" but you haven't received it, please check with neighbours or your building's reception. If still not found, contact our support team – we'll open an investigation with the carrier.
• Replacement or Refund: We will replace or refund items that are confirmed lost or damaged during shipping at no extra cost to you. Our team will handle the claim process on your behalf.

Shipping Support

If you have any questions about shipping, need to modify your delivery address, or want to know the status of your order, our friendly support team is available:

• Email: contact@1111secret.com – we respond within 24 hours.
• Phone: 03110282616 (Mon–Sat, 9 AM – 8 PM).
• Live Chat: Available on our website during business hours.
• WhatsApp: 03110282616 for quick queries.

We're committed to making your shopping experience seamless – from order placement to delivery and beyond.